Uber Eats Promotion You Picked Couldn’t be Applied to Your Order Fixed (2024)

Craving for your favorite dish but frustrated because the discount code you selected doesn’t work?

We understand the disappointment it brings when the message – Uber eats the promotion you picked couldn’t be applied to your order appears on the screen when you’re trying to steal some discounts on your food order.

In our guide, we will find out why the Uber Eats promo code did not get applied to your cart and also provide you with some reliable fixes, so you never have to lose out on those mouthwatering deals again.

Uber Eats Promotion You Picked Couldn’t be Applied to Your Order Fixed (1)

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How to Fix Uber Eats Promotion You Picked Couldn’t be Applied to Your Order

Whether it’s free delivery, a deduction on the total value, or a complimentary item, Promo codes provide customers with special discounts & deals and are a great way to save some bucks on your orders.

So, it can be really upsetting when you have promotion codes saved up for an occasion to use on Uber Eats, only to see that have been deemed invalid.

Here is why your Uber Eats promo code is not working:

  • You’ve entered an invalid one
  • It does not apply to the current order value or the food item
  • It is expired or has been used already
  • You’ve sent multiple requests using it
  • It is only available to new customers or is restricted to limited locations
  • Uber Eats server is down.

Quick Answer

Re-login to your Uber account and update the app. If that does not help, create another account and try to use the promo code from it.

Method 1: Verify Expiration Date

Firstly, check if the promotion is valid on Uber Eats any longer. Why? Because usually, discount codes have a limited time validity.

1. Open Uber Eat and tap on Account at the bottom left corner.

2. Tap on Promotions from the menu.

Uber Eats Promotion You Picked Couldn’t be Applied to Your Order Fixed (2)

Active promotions will appear on the top of the page and expired promo codes will appear at the bottom. Use a valid one to get some discounts.

Method 2: Verify Promotion Code Criteria

Read the terms and conditions of the promo code to verify if it is only valid for new customers, if there is any minimum order value required, or if it applies only to selected restaurants or items.

Many times, brands do provide promotional codes for first-time users to attract customers or a minimum order amount.

So, make sure that your cart fulfills the requirements as stated, or create another account and then use the promo.

Also Read: How to Fix Uber Eats Checkout Not Loading and Won’t Let Me Place an Order

Method 3: Add Promo Code Before Placing Order

Once your Uber Eats order is accepted by the restaurant, the promotion you picked couldn’t be applied backward. So, make sure to use it before placing your order toreceive the discount.

Pay close attention to the order total before completing the purchase and then the summary of costs.

It should clearly show the price reduction from the promo code.

Method 4: Clear App Cache

Your Uber Eats app may have stored corrupt cache data over time which could affect its performance.

One good way to get the features to work again is to get rid of the cache files.

Note: Since smartphones don’t have the same Settings options, and they vary from manufacturer to manufacturer hence, ensure the correct settings before changing any. These steps were performed on the OnePlus Nord CE.

1. Open Settings, tap on Apps, and then on App management.

2. Select Uber Eats from the apps list, tap onStorage usage, and then Clear cache.

Uber Eats Promotion You Picked Couldn’t be Applied to Your Order Fixed (3)

Also Read: How to Unselect Promotion on Uber Eats

Method 5: Force Quit Uber App, Restart Phone & Apply Code Again

In case there is any form of technical glitches in the Uber Eats app, simply force quit the app to fix them.

To do so, remove the app from the background, restart your phone, and then try to apply the promo code.

Method 6: Contact Customer Support

If none of the above-mentioned methods have helped you to fix the issue, it’s better to reach out to the Uber Eats Customer Support team.

Frequently Asked Questions (FAQS)

Q1: Why am I getting the – This account is not eligible for promotions prompt on Uber Eats?

Ans: One of the reasons you’re account is ineligible for promotions on Uber Eats could be that the promo code is only applicable to specific items or locations.

Also, if it is a one-time promo and you have already used it from your current account, you will not be able to reuse it.

Having multiple Uber Eats accounts and using the same billing information on the other one can also cause this error.

Q2: Why am I getting – We couldn’t activate this promo code on your current device on Uber Eats?

Ans: You may get this prompt if your device is incompatible with Uber Eats or if there is any other technical glitch.

Log in to your account from your desktop using the Uber Eats website to place an order using the promo code.

If the promotion you picked still couldn’t be applied to your order on Uber Eats, reinstall the app and then use the code.

Drop your queries or suggestions in the comments section and keep visiting TechCult for solutions to any such error.

Uber Eats Promotion You Picked Couldn’t be Applied to Your Order Fixed (2024)

FAQs

Why is Uber Eats saying promo not applied? ›

- Promos should be added BEFORE placing the order. We can't apply a promo after you've placed the order. - For loyalty points-based promotions, the points can take up to 3 hours to appear on your profile. We recommend you wait at least 3 hours before reaching out to support to check your points status.

How do I get my Uber Eats promo to work? ›

Please note that promo codes should be added before placing the order. We cannot apply a promo code if you forgot to add it. If the promo applied successfully you should see it included in the order charge checkout, just before hitting the Order button.

How to remove promotion Uber Eats? ›

How to end an active promotion
  1. Access Uber Eats Manager.
  2. From the sidebar, select “Marketing”
  3. On the top, select “All Campaigns”
  4. After choosing which promotion to end select “Actions”
  5. From the drop down, select “End”. This ends the active promotion.

How do I get promoted on Uber Eats delivery? ›

You can get an Uber Eats promo, which could partially or fully cover the cost of your order, by sharing your Uber Eats invite code with friends. Here's how it works: when someone places an Uber Eats order for the first time using your invite code, you'll get a promo.

Why is my promo code not working? ›

Look to see if the promotion dates have expired. Check that the promotion code is entered correctly with no spaces entered afterward. Clear your browser's cache and cookies, then close and reopen the browser. Try again with a different device.

Why is my promotion code not valid Uber? ›

If you're not sure if your promo applied, check your receipt for the “Promotions” line item. You must enter the promo code before the trip for it to apply. Promos can have expiration dates. Some promos only apply in specific areas.

Why is my discount not working on Uber Eats? ›

Promo codes can only be used once. Any leftover credit on a single promotion does not apply to future orders. Also, each promo code has its own terms and conditions, so make sure you're using it in the applicable location, currency, and before the expiration date.

How do I use my promotion on Uber Eats? ›

How do I apply a promo code?
  1. Tap the profile icon at the bottom of the main screen.
  2. Tap “Promotions” then “Add promo”
  3. Enter the code and tap “Add promo”

How do I claim my Uber promo? ›

For the discount to work, enter the promo code before placing a ride request.
  1. Go to app menu → Promo code.
  2. Enter the discount manually (don't copy and paste!).
  3. Tap Done.

How do I opt out of Uber promotions? ›

In the Uber App, go to Settings > Notifications > Promotions and news to update your Uber push notification settings.

How do I stop Uber from sending promotions? ›

Okay, it's a lot hard to find. John Gruber found it, though: go to Account > Settings > Privacy > Offers and Promos from Uber and tap the word here. You can then unsubscribe from some or all Uber marketing emails or notifications.

Can you appeal Uber Eats deactivation? ›

Contact Uber's Support team here if you are not sure about the reason, or the account deactivation is permanent. Request an appeal if your account has been permanently deactivated and you receive an email and in-app message from Uber that you have access to an appeal.

Why doesn't Uber do promotions anymore? ›

Promotions change each week and offers will vary by city and driver. Promotions are offered based on various factors such as rider trends, request levels, and app usage in your city. Promotional offers often fluctuate since rider behavior changes during the day, month, and year.

How to get free $25 Uber cash? ›

  1. Sign up for Swagbucks. Sign up for free with just your email and password.
  2. Earn 2500 SB. Complete surveys, take advantage of promos, find shopping deals, play games or watch videos.
  3. Redeem your points for Uber $25 Gift Code. Exchange your SB for an Uber $25 Gift Code .

What is the $1000 Uber promotion? ›

Uber will then select 30 people from each city to give up their cars during those five weeks. Each participant will receive $1,000 — based on the average monthly cost for vehicle ownership in the US — to use on (what else) Uber rides, bike- and scooter-share, car rental and carshare, and public transportation.

Why isn't my Uber voucher working? ›

If you're having issues applying a voucher from a business to your trip, double check that you've done the following: Claimed the voucher. Open the link in the email you received to redeem your voucher and add it to your account. Requested a qualifying ride.

Why am I not getting promotions on Uber? ›

Promotions are offered based on various factors such as rider trends, request levels, and app usage in your city. Promotional offers often fluctuate since rider behavior changes during the day, month, and year. There may be weeks where no promotions are available.

Why is my Uber Eats not working? ›

Uber Eats Not Working – Why? The most common cause of the Uber Eats app not working is actually your network. When you have a slow, or unreliable Internet connection, your Uber Eats app isn't able to work properly. Sometimes, you may not even realize that you have a connection problem until you try and use the service.

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